After the Samsung Galaxy Note 7 blasting due to battery issues, the company has been extra careful with the new range of devices that are coming up. The newly released Samsung Galaxy Note 8 has no reports of any such issues till recent times. But recently a few reports from users of this new device said that the users were not able to charge the devices after a complete discharge. This means that once the device was turned off due to a low battery the device is not switching on even after attempting to charge the device.
At first, Samsung did not take the issue seriously but as the number of users reporting the issue increased the company came down and decided to respond to the issue. Recently the issue was also observed by a few of the Samsung Galaxy S8 and S8+ users too, only after which the company has finally decided to respond. Although the company did not give a detailed explanation of why the issue has arisen or what they are willing to counter it this is the official statement that we got from Samsung.
“Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service.”
“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charging management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices”
One of the Samsung moderators “SamsungMel” in the community forum has previously responded to this issue and said, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
After the 2016 battery-related fire issue of the Galaxy Note 7, Samsung has recalled the entire devices in the market calling for a global recall. This ended up costing the company billions of dollars of losses. We wish that such an issue does not arise this time.
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